Returns, Refunds, Cancellations & Alterations
Personalised items may not be exchanged or refunded should the customer request an incorrect size at time of order. Your statutory rights are not affected. Your local trading standards or citizens advice will be able to provide further advice for you.
Damaged goods must be reported to Squark Design Ltd within 48 hours of delivery by email, failure to do so and Squark Design Ltd will not accept responsibility and the customer shall not be entitled to reject the goods.
Upon agreement by email Squark Design Ltd will cover the cost for the return of the product(s) using either 1st or 2nd class post, or courier costs on larger orders. Products must be received by Squark Design Ltd to qualify for a replacement free of charge. A refund may be considered at the discretion of Squark Design Ltd. A refund or replacement will not be offered in the instance that an image of poor quality has been supplied by the customer and printed by Squark Design Ltd.
Whilst Squark Design Ltd pride themselves on delivery and service, no refunds can be given on ‘late deliveries’ which are due to circumstances beyond our control, such as a third party carrier issue.
Squark Design Ltd reserve the right to cancel any order at any time and issue a full refund to the customer
No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of Squark Design Ltd. As goods are personalised a ‘cooling off’ period is not applicable. Personalised items may not be exchanged or refunded should the customer request an incorrect size at time of order. Your statutory rights are not affected. Your local trading standards or citizens advice will be able to provide further advice for you.
Squark Design Ltd reserves the right to cancel and refund with immediate effect all orders relating to images Squark Design Ltd deem to be copyright, or have justifiable concern that images requested to be printed are copyright or detriment to the Squark Design Ltd brand. Your order is only deemed as accepted by us once the order is printed and dispatched. Up to this point we reserve the right to cancel and refund any order we feel is, racist, threatening, obscene or indecent, pornographic, discriminating, or likely to incite bad feeling. Any order we have no payment or stock is not available will be cancelled and refunded. If we are unable to manage your requested delivery date or your order is to be delivered outside the UK your order will be cancelled and refunded. If we have made a price or description error we reserve the right to cancel.
Squark Design Ltd shall endeavour to make amendments to requested orders as timely as possible. Once an on-line order has been processed, no cancellations will be accepted. However we can modify your order providing we are notified within at least 4 hours from placement of the original order. However if this request is received after the product has been printed Squark Design Ltd shall not be liable for the cost of a reprint.
For full details please read our terms and conditions before ordering.