The best thing to do is to either schedule a meeting or email me to have a chat. We can work out if or where you need support and tell you what options are available to you along with costs.

I will talk to you ahead of each month so if you need more or less time, just let us know before we send your monthly invoice out to you. Work will not start until payment has been received.

You can more your time on to the following month within each financial quarter. On the 31st March, 30th June, 30th September and 31st December all outstanding time will be wiped clean. It has been set up like this so you can keep control of your quarterly costs. (This is subject to my discretion). No money will be refunded for time not used.

I will talk to you ahead of each month to find out where you need support and will let you know if your work will not fit within your booked time. If your project needs more time to get it completed, you have 3 options. 1. You can add more time 2. You can run the project across 2 or more months 3. Turn it into a one off project and cancel your months booked hours/days.

If you want to cancel just let us know. We will cancel your booking immediately. There is no cost penalty for cancelling. If you have time remaining with us this will be lost and no refund will be given.